Community Management & Legal Classes

Community Management and Legal Series

Best Practices and Management Training
10:00a.m. – 4:00p.m.

  • November 16  –  CML 101 Basic
  • January 25  –  CML 201 Intermediate
  • April 19  –  CML 301  Advanced
  • T.B.D. – Capstone
PRICING (Per Class) :  $195 Regular Registration  ($395 Non Member Price)
Pinnacle Golf Club
1500 Pinnacle Club Drive
Grove City, OH 43123

Register Here: CML 2018 Registration

(Classes given every other year unless 25+ show interest)

 

COURSE SERIES OUTLINE:

Community Manager & Legal Series

The OMHA Community Manager/Legal Series (CML) is being offered in 2017-2018, presenter OMHA General Counsel Elizabeth Birch. The following topics will be discussed at three levels of Education and expertise:  Evictions, Collections, Tennant Screening, Park Operations, Sales, Title Transfers, Abandoned Homes, Consumer Protection, Health Dept, OMHC, Resident Relations, Marketing, Incentives, Park Appeal, & Long Term Planning.
CML 101

Legal:

  • The Application Process: Basic Requirements for your application and process, Written criteria
  • Leases and what needs to be offered and included/not included: Lease term and rent, Fees, One Year Offer and acknowledgment , Attorney Fee Provisions and Court Costs, Security Deposit, Standard clauses, Record retention policy
  • Rules of the Community – what should be addressed and the legal standard of review and consistency: Problems
  • Evictions: Three Day Notice, Collections, Schwartz v. McAtee- Default and Material Rule Violations, Writing and Notices for Material Rule Violations, Eviction Court-choosing Legal Representation
  • 55+ and Open Communities: Differences between, How to ,and Rules
  • Fair Housing – what it is, the laws and the basics on what to do to comply
  • Sales – The minimum sales under the law, Office qualifications, What you and Employees should be doing, Licensing-how do you want to sell
  • Operations: When do old homes come out/new homes come in, How to maintain community standards, Lot issues – who’s responsible for what, Access issues, Utility issues, Rent – How to collect and what to do when they don’t pay, Handling bad behavior of residents  
  • Dept of Health and Ohio MH Commission

Management:

  • The basic duties of a community manager
  • The importance of developing relationships with local agencies
  • Newsletters and Communications with residents
  • Knowing what you need to be licensed for to do what.
  • Resident Relations: Doing things for the residents to developing a better rapport with them
CML 201

Legal:

  • Application Process: 55+ community vs. Open Community, What you need to document, A secure system for application information – Red Flag Compliance, Rejection letters or communication – what to tell the resident, Who can you reject and why – documenting the process
  • Lease: Real life legal actions and lease issues, Terms of the lease – Multi-year, Increasing rent, Rules changes – why and how to do it, Year terms versus month-to-month, Collection under the lease, Fees, Waiver of liability/unconscionable terms, Lease to Own issues
  • Resident Relations: Warnings versus Material Violation Notices, Animal control issues (dog bites, strays, behavioral problems), Signage and solicitation, When residents don’t get along – playing social cop, Positive marketing ideas that are legally wrong, How to handle the unauthorized resident, When the resident dies – what to do, Traffic and security
  • Evictions: Naming the right defendant, The difference between First and Second Cause and what you want to do, How to prepare for a successful Material Rule Eviction, Trespassing letters, When to allow the evictee back, Post-residency criminal records and activity, The sex offender
  • Retaliation Issues: What they are and what the law states you can do, What to be aware of and how it can haunt you
  • Fair Housing Issues: Assistance animals and physical accommodations, National origin issues/familial status discrimination, Extra occupant charges, Handicap – drug and alcohol
  • Resident Associations: what you can allow and should allow
  • Abandoned Homes: What to do to get title

Management:

  • Tactics on delivering violations and getting the residents to respond well
  • Marketing
  • More resident relations options
  • Ways to find past residents to aid in abandoned homes searches
  • Working with the health dept instead of against them
CML 301

Legal:

  • Application Process: How to legally screen for who you want: 55+ – How to achieve the designation and make your 80% and 20% work for you, Open Communities – Steering Issues, Credit Options – when you can use this to deny otherwise qualified applicant, Co-signors and legal issues, The Community as a lienholder?, Home Recipient Programs – legal issues when you give away a home, What to do when you have a tester-applicant, Felonies after the acceptance – and not on your background check,
  • Leases: Collection Issues under your Lease – Second Cause Collection, Real life legal actions involving leases, Legal ways to collect legal fees, Utility issues – collection and termination advice
  • Resident Relations: What the police are responsible for, Criminal activity – what you should do and have to do when you know, Sales – what you can and cannot do – Consumer Sales Practices Law, Sales:  Who’s responsible for lot development?  What can you charge and how, Who’s responsible for liability for injury?  Issues and nightmares that come true, Burned or destroyed homes, what to do, When to use an outside dealer
  • Evictions: What the Auditor can do for you – BMV forms and title tricks, Consent Entry – the eviction is not the end, Rent Deposit Issues, Acceptance of Late Rent, Set Out Issues, Strategic evictions, When is it enough for a material violation win
  • Fair Housing: What to do when you receive a Complaint, Assistance animals, The Position Statement, Finding the value of the complaint, Is ADR worth it?, Wellness programs and other incentive plans – check first
  • Retaliation: Preparing for the claim, How the Ohio Dept. of Health can hurt and help you, Your references and defamation/slander
  • Abandoned Homes: Publication Issues, Deceased Resident, Buying out versus going for title

Management:

  • Basic concept of budgets. How to understand the important parts of them and how to aid in achieving your community’s goal
  • Ways to get sites filled and to avoid losing homes
  • Brokering homes for cash, the ins and outs
  • Using bank repo lists etc.
MORE ABOUT THE SERIES: This three part community manager series was created to fulfill the demand for community manager training. In addition, OMHA staff hopes to also offer an Ohio Community Manager Certificate that will be an optional certification incorporated with the CML Series each year.